Patient question

How can elderly patients with coronary heart disease who cannot use a mobile phone to make appointments get help with medical visits?

Answer reviewed by chen ting, Associate Chief Physician

Reviewed: 2026-10-12 · Credential: 110330000703903

Professional answer

You can call the phone number published by the hospital or visit the on-site service desk to ask if there is manual appointment booking, offline registration, or elderly assistance services, and confirm what identification documents are needed. If you ask family or friends to book on your behalf, first understand the hospital's proxy appointment rules, verify the patient's identity and the department to be visited. Do not provide account passwords or verification codes to strangers who offer to register on your behalf, and do not treat general appointment channels as emergency channels.

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