Patient question
For patients with hypertension or coronary heart disease who want to receive calls from the Heart Alliance only during specific times, how should they set their contact preferences?
Answer reviewed by Wang Haiying, Attending Physician
Professional answer
Contact the service staff to specify your time zone, the days and time periods when you can take calls, your preferred language, and whether it is okay to leave a voicemail or use text message or email instead if you miss a call. If sensitive medical information is involved, also state which channels may be used to send it and which contacts may receive it. After setting this up, ask the staff to confirm that the record has been updated, and keep the local emergency medical service contact information for urgent situations.