Patient question
A rheumatic heart disease patient received a call from an unknown number asking for payment for a follow-up visit. How can they verify whether this was arranged by the hospital?
Answer reviewed by Li Yan, Chief Physician
Professional answer
First, independently contact the hospital using the contact information on the hospital's official website, previous visit records, or a legitimate appointment platform. Confirm whether there is a corresponding follow-up arrangement, the responsible department, and the official payment channel. Before verification, do not provide verification codes, complete medical records, or payment information to unknown contacts. Whether the follow-up is necessary should be confirmed with the team actually responsible for diagnosis and treatment.