Patient question
A patient with cerebrovascular disease needs a cardiology consultation, but the online medical records cannot be downloaded. How can the records be obtained?
Answer reviewed by Liu Jihong, Chief Physician
Professional answer
You can contact the medical records department or the online service window of the hospital that issued the records to ask about the procedures for paper copies, electronic export, or inter-hospital access, and confirm the requirements for identification and authorization if someone else will handle it on your behalf. Also, check with the consulting department about which specific documents are needed most urgently, and prioritize obtaining those. If the records are not yet available, clearly state what is missing and do not fill in test results from memory.